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Customer Service

Shipping & Delivery

  1. Shipping is through Worldnet Express and the charges are based on the weight of the parcel.
  2. Orders will be dispatched from India within 2-3 days from the time you make purchase. In case of delay from distributors or manufacturers due to shortage of stock, we will inform you of the same with options to wait for the period mentioned by the distributor or refund the order.
  3. Airmail Delivery estimates from the date of dispatch are as follows for different countries:
    • UK: 10-12 days
    • USA: 16 to 18 days (AK, PR, HI, may take longer up to 25 days)
    • Australia: 15 days
    • Russia: 22 days
    • Lithuania, Belarus, Bulgaria, Kazakhstan, Ukraine: 25 to 28 days
    • Croatia, Bosnia & Herzegovina, Estonia, Azerbaijan, Armenia: 22 to 25 days
    • Western Europe: 12-18 days
    • Israel: 18-20 days
    • Turkey: 16 to 20 days
    • Malaysia, Indonesia, Philippines: 15 to 20 days
    • Singapore: 10 to 12 days
    • Japan: 10 to 12 days
    • Sri Lanka: 10 days
    • Thailand: 16 to 18 days
    • Argentina: 28 to 30 days
    • Brazil: 25 to 27 days
    • Costa Rica, Peru, Ecuador, Chile, El Salvador, Panama: 22 to 27 days
    • All other countries: 25 to 30 days
  4. Worldnet Express delivers in 3-5 days to most part of the world from the date of despatch.
  5. In case your product is lost in transit or does not reach you within 30 days, we would refund you 100% on 31st day of dispatch. Although from our experience, we assure you that 99.9% of the item always reaches and reaches in time.
  6. Orders are processed every day excluding Sundays and public holidays in India.

Cancellation & Returns

We are committed to be fair and would protect your financial interest under all circumstances. Our all transaction is insured without any additional cost to you. You can cancel an item before it enters the shipment process. Usually if you email us within 24 hours of placing the order, we will be able to cancel your item(s) and refund your card account immediately. However, if you cancel the order after we have despatched the products, then you will have to return the parcel back to us in unused state at your own cost within 14 days of the receipt of the products and we will refund the money after deducting our shipping cost at actuals.

If your order is lost in the postal system and is not delivered to you we will either refund you 100% or send you replacement. In such cases, refund or replacement shall be processed on the 31st day from the date of dispatch of your transaction.